Refund policy

📦 Returns & Refund Policy

We offer a 30-day return policy. You have 30 days after receiving your item to notify us that you wish to return it. After notifying us and receiving our confirmation, you have a further 14 days to send the item back to us.

Your statutory rights (UK) Under the Consumer Contracts Regulations, you have the statutory right to cancel your order within 14 days of receiving your item. We voluntarily extend this to 30 days as part of our customer commitment.

🚫 Exceptions to the right of withdrawal The right of withdrawal does not apply to:

• Products made to your specification or clearly personalised
• Sealed goods which are not suitable for return due to health or hygiene reasons, where the seal has been broken after delivery (e.g. underwear, swimwear, earrings, beauty products)
• Perishable goods (e.g. food, flowers)
• Digital products or downloads that have been opened or activated
• Newspapers, magazines or other periodicals
• Sale items or gift cards

How to return Please contact us at info@noravero.com before sending anything back, so we can register your return. Items sent back without prior contact will not be accepted.

Return address: Returns Centre — Name: Jim Room 601, Building 4, No. 69, Lisha East Road Shatian Town, Dongguan City Guangdong 523000, China

👉 The address on your parcel is not our return address.

Return shipping costs Return shipping is at the customer's expense. No return label is provided.

⚠️ Important notice regarding international returns: As our returns centre is located in China (outside the UK), your return shipment may be subject to import duties, customs fees or taxes upon arrival in China. These costs are entirely the customer's responsibility and are not covered or reimbursed by Noravero. We strongly recommend checking with your local postal service or courier regarding potential costs before sending your return.

Return shipping costs to China may be significantly higher than domestic returns. We recommend using a tracked and insured shipping service and keeping your proof of postage until your refund has been fully processed.

Eligibility Items must be unused, in original condition and packaging, with tags attached.

💰 Refunds Refunds are processed within 10 business days of receiving your return or valid proof of postage, to your original payment method.

📌 Damaged or wrong items Contact us within 48 hours of delivery at info@noravero.com with photos. We will resolve this at no cost to you.

Your statutory rights under UK law remain unaffected.