Frequently Asked Questions (FAQ)

📦 How long does delivery take? Our estimated delivery time is 7–15 working days (Monday–Friday, excluding public holidays), which corresponds to approximately 10–20 calendar days. Our products are shipped directly from our suppliers, which allows us to offer competitive prices.

⏳ My order hasn't arrived yet — what should I do? If your order hasn't arrived after the expected delivery time, please email us at info@noravero.com. We will check the status of your parcel straight away.

📦 Can I track my order? Yes! Once your order has been shipped, you will receive a shipping confirmation by email containing a tracking link. You can use this to follow your parcel via parcelsapp.com at any time.

❌ Can I cancel my order? Yes, cancellations are possible within 24 hours of receiving your order confirmation. After this period, your order will have been processed and can no longer be cancelled. Email us as soon as possible at info@noravero.com with your name, order number (e.g. #0000) and reason for cancellation.

🎨 Can I change the size or colour of my order? Changes are usually possible within 24 hours of placing your order. Email info@noravero.com with your name, order number and the desired change. We will let you know as quickly as possible whether the change can be made.

🔄 How do I return or exchange an item? Please always contact our customer service at info@noravero.com first. Include your name, order number and reason for the return or exchange. We will confirm your return and provide the correct return address.

⚠️ Do not return items to the address on the parcel — this is not our return address.

💸 Who pays for return shipping? Return shipping costs are at the customer's expense. The cost depends on the carrier you choose. Please note that returns are sent to our international returns centre in China, which may result in higher shipping costs than domestic returns. Additional customs or import fees may also apply upon arrival in China.

📜 What are the return conditions? Items must be unused, in their original condition and packaging, with tags attached. Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 30 days of receiving your goods. After notifying us, you have a further 14 days to return the item.

📦 What if I refuse delivery of my parcel? Refusing delivery without a valid reason is not considered a valid exercise of your right of withdrawal. Return and handling costs may be deducted from your refund. Please accept the parcel first and then contact us at info@noravero.com so we can assist you correctly.

📍 My item arrived damaged or defective — what should I do? Please inspect your order upon receipt. If your item is damaged or defective, contact us within 48 hours of delivery at info@noravero.com with clear photos of the product and packaging. We will offer a solution as quickly as possible, such as a replacement or refund.

📧 I haven't received an order confirmation — what should I do? Please check your spam folder first. If you still can't find it, email us at info@noravero.com with your full name and email address and we will help you immediately.

💳 What payment methods do you accept? We accept the following payment methods:

Klarna (Pay in 3 interest-free instalments)
Credit card
PayPal
Apple Pay
Google Pay

All payments are processed through secure and reliable payment systems — 100% safe.