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Free shipping
On every order
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30-day returns
Hassle-free returns
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Secure checkout
Your data is always protected
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Real support
Here for you when you need us
Frequently asked questions
Everything you need to know about delivery, orders and returns. If your question isn't listed here, send us a message.
How long does delivery take?
You can find our current delivery times on our Shipping Policy page. Shipping is free on every order.
What should I do if my order hasn't arrived?
If the estimated delivery time has passed and nothing has arrived, please email us at info@noravero.com. We'll check your parcel and reply within 24–48 hours. Please also check your spam folder.
How do I exchange or return my order?
Your satisfaction comes first at Noravero. If you're not happy, contact us at info@noravero.com and we'll find a solution. You can return your items within 30 days.
What are the return conditions?
- The 30-day return window has not expired
- The product is in its original packaging with tags
- The product has not been used
Can I track my order?
Yes! Once your order has shipped you will receive a tracking number. Follow your parcel on our Track & Trace page.
How do you support customers after purchase?
Our customer service is still here for you after you have ordered. We keep you updated on your order status and answer your questions. Email us at info@noravero.com at any time.
Which payment methods do you accept?
The available payment methods are shown at checkout. All payments are protected by TLS encryption.
I haven't received an order confirmation. What should I do?
Send an email with your name and address to info@noravero.com and we'll help you quickly.
Can I cancel my order?
If you contact us within 24 hours of ordering (name, order number and reason for cancellation to info@noravero.com), we will cancel free of charge. After that, cancellation is unfortunately not possible.
How quickly does customer service reply?
We usually reply within 24–48 hours by email at info@noravero.com.
My question isn't answered here. What now?
No problem! Contact us at info@noravero.com and our team will be happy to help.